Outcomes Management Reports

Behavior Development Services
Chart of Objectives
Report Period: 07/01/10 – 06/30/11
Objective Measure Goal Current Prior
Effectiveness
Maximize acquisition of skills/ behaviors Percent of progress made on BDS with children during the report period 75% 100% NA
Maximize the acquisition of skills/behaviors Percent of progress made on BDS with adults during the report period 75% 100% NA
Efficiency
Maximize the fiscal operations Percent within budget during the report period 100% 43% NA
Service Access
Expedite access to program services Average number of days from completed intake packet received to the first day services are provided 30 days 20 days NA
Satisfaction
Maximize consumer satisfaction Percent of consumers who indicated a satisfaction rate of ok or higher during the report period 90% 100% NA
Maximize funder satisfaction Percent of case managers who indicated a satisfaction rate of ok or higher during the report period 90% NA NA
Comments:  This was the first year that the BDS department created objectives and measures.