Outcomes Management Reports

ACT Works
Chart of Objectives
Report Period: 01/01/14 – 06/30/14
Objective Measure Goal Current Prior
Effectiveness
Maximize the acquisition of skills/behaviors Percent of accomplished IP objectives during the report period 75% 62% 47%
Efficiency
Maximize program utilization Staff to individual ratio during the report period 1 to 6 1 to 6 1 to 6
Maximize fiscal operations Percent within budget during the report period 100% 36% 186%
Service Access
Expedite access to program services Average number of days from completed intake packet received to the first day services are provided 30 days 14 days 180 days
Satisfaction
Maximize individual satisfaction Percent of individuals who indicated a satisfaction rate of ok or higher during the report period 90% 100% 100%
Maximize funder satisfaction Percent of casemanagers who indicated a satisfaction rate of ok or higher during the report period 90% 100% 100%
Maximize customer satisfaction Percent of customers who expressed satisfaction with purchased products during the report period 90% 100% 90%
Comments:
The moratorium on waiver employment services remained during the report period