Outcome Management Reports

ACT Career Services
Chart of Objectives
Report Period: 01/01/17 – 06/30/17
Objective Measure Goal Current Prior
Effectiveness
Maximize job preparation/pre-vocational effectiveness Percent of total individuals exiting pre-vocational services for vocational services  75%  88%  100%
Maximize employment retention Percent of job seekers who obtain employment and are still employed ninety days after initial training during the report period 80% 63% 65%
Maximize individual earnings Average hourly wage during the report period $9.00 $9.29 $9.74
Efficiency
Maximize fiscal operations Percent within budget during the report period 100% -210% 87%
Service Access
Expedite completion of Career Planning Average number of weeks from CP/D&E start date to completion date during the report period 8 weeks 10 weeks 12 weeks
Expedite job placement Average number of weeks from job development start date to job acceptance 16 weeks 15 weeks 20 weeks
 Expedite access to pre-vocational services  Average number of days from approval of funding to service starting 30 days  5 days  7 days
 Expedite access to vocational services  Average number of days from planning meeting to intake  30 days  14 days  12 days
Satisfaction
 Maximize individual satisfaction: Pre-vocational/Job Preparation  Percent of ratings of satisfied or higher during the report period 95%  100% 100%
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of satisfied or higher during the report period 95% 95% 100%
Maximize individual satisfaction: Job Development Percent of ratings of satisfied or higher during the report period 95% 100% 85%
Maximize individual satisfaction: Training Percent of ratings of satisfied or higher during the report period 95% 100% 100%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 95% 98% 94%
Maximize employer/business satisfaction: Services Percent of employer and volunteer sites  rating services as satisfied or higher during the report period 95% 100% 100%
Maximize employer /business satisfaction: Employee Percent of employers ratings of employee performance as satisfactory or higher during the report period 95% 89% 88%
Comments:

Calculations for retention data changed for this report period, as indicated on the last report.  The data is taken from VR’s quarterly data reports based on DVR’s data.

Career Services continues to have a low response rate for satisfaction surveys for individuals in service and will continue to look at methods to increase response rate.

Career Services area of focus based on outcomes over the next year will be:  increasing retention and expediting completion of Career Planning/D&E and job search services.  Employer satisfaction with the employees they have hired will also be a focus over the next report period.