Outcome Management Reports

ACT Career Services Chart of Objectives
Report Period: 01/01/16 - 06/30/16
Objective Measure Goal Current Prior
Effectiveness
Maximize employment retention Percent of job seekers who obtain employment and are still employed ninety days after initial training during the report period 80% 74% 73%
Maximize individual earnings Average hourly wage during the report period $8.35 $9.35 $8.98
Efficiency
Maximize fiscal operations Percent within budget during the report period 100% -168% -633%
Service Access
Expedite assessment completion Average number of weeks from D&E start date to D&E completion date during the report period 8 weeks 14 weeks 14.25 weeks
Expedite job placement Average number of weeks from job development start date to job placement 16 weeks 21 weeks 20 weeks
Satisfaction
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of satisfied or higher during the report period 95% 100% 100%
Maximize individual satisfaction: Job Development Percent of ratings of satisfied or higher during the report period 95% 92% 100%
Maximize individual satisfaction: Training Percent of ratings of satisfied or higher during the report period 95% 100% 90%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 95% 79% 72%
Maximize employer satisfaction: Services Percent of employers rating services as successful or higher during the report period 95% 100% 100%
Maximize employer satisfaction: Employee Percent of employers ratings of employee performance as satisfactory or higher during the report period 95% 85% 87%
Comments: Areas rated dissatisfied or neutral for stakeholders over this report period was primarily  promptness of service, due to the need for a waiting list.  A meeting was held with the District Supervisor and Assistant District Supervisor to review the results and discuss improvements that may be needed.  Both parties indicated they were surprised by some of the results with regards to the survey and in conversations with their staff, aside from the waiting list and reducing the time spent in D&E, there was no areas of concern with staff services.  Efforts will continue to focus on these areas.