Outcome Management Reports

ACT Career Services
Chart of Objectives
Report Period: 07/01/16 - 12/31/16
Objective Measure Goal Current Prior
Effectiveness
Maximize employment retention Percent of job seekers who obtain employment and are still employed ninety days after initial training during the report period 80% 65% 74%
Maximize individual earnings Average hourly wage during the report period $9.00 $9.74 $9.35
Efficiency
Maximize fiscal operations Percent within budget during the report period 100% 87% -168%
Service Access
Expedite completion of Career Planning Average number of weeks from CP/D&E start date to completion date during the report period 8 weeks 12 weeks 14 weeks
Expedite job placement Average number of weeks from job development start date to job acceptance 16 weeks 20 weeks 21 weeks
 Expedite access to pre-vocational services  Average number of days from approval of funding to service starting 30 days  7 days  23 days
 Expedite access to vocational services  Average number of days from planning meeting to intake  30 days  12 days  N/A (new)
Satisfaction
 Maximize individual satisfaction: Pre-vocational/Job Preparation  Percent of ratings of satisfied or higher during the report period 95%  100% 90%
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of satisfied or higher during the report period 95% 100% 100%
Maximize individual satisfaction: Job Development Percent of ratings of satisfied or higher during the report period 95% 85% 92%
Maximize individual satisfaction: Training Percent of ratings of satisfied or higher during the report period 95% 100% 100%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 95% 94% 79%
Maximize employer/business satisfaction: Services Percent of employer and volunteer sites  rating services as satisfied or higher during the report period 95% 100% 100%
Maximize employer /business satisfaction: Employee Percent of employers ratings of employee performance as satisfactory or higher during the report period 95% 88% 85%
Comments:

Few surveys were returned from individuals in service this reporting period.  Career Services is working on additional ways to receive more input from individual regarding their services.  ACT continues to focus on improving the outcome areas that are below target, specifically maximizing employment retention and expedition of completion of Career Planning.  In the next report, the employment retention measure will be adjusted to ensure ACT is measuring this rating in the same manner as the Missouri Division of Vocational Rehabilitation.