Outcome Management Reports

ACT Career Services
Chart of Objectives
Report Period: January 01, 2018 – June 30, 2018
Objective Measure Goal Current Prior
Service Access
Expedite access to pre-vocational services Average number of business days from approval of funding to service starting 30 days 10 days 8 days
 Expedite access to vocational services  Average number of business days from planning meeting to intake 30 days 8 days 8 days
Effectiveness
Maximize job preparation/prevocational effectiveness (successful community employment outcomes for individuals) Percent of total individuals exiting prevocational services for vocational services (i.e. job development, job site training, employment etc.) 75% 91% 67%
Maximize employment retention Of cases that received VR and RSB Program services under an IPE, the percent closed successfully after achieving and retaining employment for 90 days (versus closed unsuccessfully–data from VR’s CM system) 70% 78% 52%
Maximize individual earnings Average hourly wage during the report period $9.50 $9.59 $10.03
Efficiency
Expedite completion of Career Planning Average number of weeks from Career Planning/D&E start date to completion date during the report 8 weeks 12.5 weeks 8.4 weeks
Expedite job placement Average number of weeks from job development start date to job acceptance 16 weeks 12 weeks 16 weeks
Maximize fiscal operations Percent within budget during the report period 100% 109% 140%
Satisfaction
Maximize individual satisfaction: Pre-vocational/Job Preparation Percent of ratings of ok/satisfied or higher during the during the report period 95%  100% 100%
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of ok/satisfied or higher during the during the report period 95% 97% 100%
Maximize individual satisfaction: Job Development PPercent of ratings of ok/satisfied or higher during the during the report period 95% 100% 95%
Maximize individual satisfaction: Training/Retention Percent of ratings of ok/satisfied or higher during the during the report period 95% 100% 18%
Maximize stakeholder satisfaction Percent of ratings of ok/satisfied or higher during the during the report period 95% 92% 98%
Maximize employer/business satisfaction: Services Percent of employer and volunteer site ratings of services as satisfied or higher during the report period 95% 100% 100%
Maximize employer/business satisfaction: Employee Percent of employer ratings of employee performance of satisfactory or higher during the report period 95% 89%** 94%
Comments:

ACT’s Employment Retention Rate has the same meaning as VR’s rehabilitation rate or success rate. ACT’s overall success rate for ES and SE services combined is 78% (Missouri VR’s is 61%*). For ES Services, ACT’s success rate is 83% (VR’s is 64%*) and for SE services 70% (VR’s is 64%*)

Average hourly wage for ES and SE services combined at ACT is $9.59. Average hourly wage for ES for ACT is $11.06 (VR is $10.51*) and for SE is $9.16 (VR is $8.94).

Average hours worked for ES individuals is 30.4 hours (VR is 29.6). Average hours for SE individuals is 20.9 hours (VR’s is 22.8)

*VR data is statewide data and is obtained from VR’s 2018 Quarter 3 report. ACT’s data reflects January-June 2018. VR’s data reflects Oct. 17-June 18.

**Small sample size–only 3 surveys returned of employee performance during the report period.