Outcomes Management Reports

ACT Career Services
Chart of Objectives
Report Period: 07/01/13 – 12/31/13
Objective Measure Goal Current Prior
Effectiveness
Maximize employment retention Percent of job seekers who obtain employment and are still employed ninety days after initial training during the report period 80% 64% 64%
Maximize individual earnings Average hourly wage during the report period $8.35 $8.31 $8.45
Efficiency
Maximize fiscal operations Percent within budget during the report period 100% 63% -1051%
Service Access
Expedite assessment completion Average number of weeks from D&E start date to D&E completion date during the report period 8 weeks 14 weeks 9.4 weeks
Expedite job placement Average number of weeks from job development start date to job placement 16 weeks 15.4 weeks 15.8 weeks
Satisfaction
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of satisfied or higher during the report period 95% 100% 96%
Maximize individual satisfaction: Job Development Percent of ratings of satisfied or higher during the report period 95% 100% 98%
Maximize individual satisfaction: Training Percent of ratings of satisfied or higher during the report period 95% 93% 97%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 95% 90% 91%
Maximize employer satisfaction: Services Percent of employers rating services as successful or higher during the report period 95% 100% 100%
Maximize employer satisfaction: Employee Percent of employers rating consumer performance as satisfactory or higher during the report period 95% 100% 100%
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