Outcome Management Reports

ACT Career Services
Chart of Objectives
Report Period: 07/01/17 – 12/31/17
Objective Measure Goal Current Prior
Effectiveness
Maximize job preparation/pre-vocational effectiveness Percent of total individuals exiting pre-vocational services for vocational services  75% 67%  88%
Maximize employment retention Percent of job seekers who obtain employment and are still employed ninety days after initial training during the report period 70% 52% 63%
Maximize individual earnings Average hourly wage during the report period $9.50 $10.03 $9.29
Efficiency
Maximize fiscal operations Percent within budget during the report period 100% 140% -210%
Service Access
Expedite completion of Career Planning Average number of weeks from CP/D&E start date to completion date during the report period 8 weeks 8.40 weeks  10 weeks
Expedite job placement Average number of weeks from job development start date to job acceptance 16 weeks 16 weeks 15 weeks
 Expedite access to pre-vocational services  Average number of business days from approval of funding to service starting 30 days  8  days  5 days
 Expedite access to vocational services  Average number of business days from planning meeting to intake  30 days  8  days  14 days
Satisfaction
 Maximize individual satisfaction: Pre-vocational/Job Preparation  Percent of ratings of satisfied or higher during the report period 95%  100% 100%
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of satisfied or higher during the report period 95% 100% 95%
Maximize individual satisfaction: Job Development Percent of ratings of satisfied or higher during the report period 95% 95% 100%
Maximize individual satisfaction: Training/Retention Percent of ratings of satisfied or higher during the report period 95% 98% 100%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 95% 98% 98%
Maximize employer/business satisfaction: Services Percent of employer and volunteer sites  rating services as satisfied or higher during the report period 95% 100% 100%
Maximize employer /business satisfaction: Employee Percent of employers ratings of employee performance as satisfactory or higher during the report period 95% 94% 89%
Comments:

As noted on previous reports, the retention data calculations have changed and are now based on DVR’s data.  The retention percentage for October to December was 75%, so improvements were noted in the second half of this period.

Missouri Retention Percentage for FY 2017 was 56.2%

From July-December 2017 the percentage of individuals who obtained employment and retained employment was 92%.

VR’s SE Closure Rate for FY 2017 was 55.7%   ACT’s successful closure rate/ employment for this period SE services was 69%

Higher numbers of surveys were returned this report period, so increased feedback and comments were received.