Outcomes Management Reports

ACT Career Services
Chart of Objectives
Report Period: 07/01/10 – 06/30/11
Objective Measure Goal Current Prior
Effectiveness
Maximize employment retention Percent of consumers still employed ninety days after initial training during the report period 80% 77% 72%
Maximize consumer earnings Average hourly wage during the report period $7.75 $8.16 $8.06
Efficiency
Expedite assessment admission Average number of weeks from consumer assessment authorization to assessment completion date during the report period 6 weeks 9.81 weeks 7.4 weeks
Expedite job placement Average number of weeks from completion of assessment to job placement 8 weeks 16.85 weeks 16.50 weeks
Maximize fiscal operations Percent within budget during the report period 100% 94% 59%
Satisfaction
Maximize consumer satisfaction: Assessment Percent of consumers who indicated a satisfaction rate of ok or higher during the report period 90% 99% 98%
Maximize consumer satisfaction: Job Development Percent of consumers who indicated a satisfaction rate of ok or higher during the report period 90% 97% 97%
Maximize consumer satisfaction: Training Percent of consumers who indicated a satisfaction rate of ok or higher during the report period 90% 97% 96%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 90% 99% 94%
Maximize employer satisfaction: Services Percent of employers rating services as successful or higher during the report period 90% 97% 99%
Maximize employer satisfaction: Employee Percent of employers rating consumer performance as satisfactory or higher during the report period 90% 91% 98%
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