Outcomes Management Reports

ACT Career Services
Chart of Objectives
Report Period: 01/01/14 – 06/30/14
Objective Measure Goal Current Prior
Effectiveness
Maximize employment retention Percent of job seekers who obtain employment and are still employed ninety days after initial training during the report period 80% 61% 64%
Maximize individual earnings Average hourly wage during the report period $8.35 $8.44 $8.31
Efficiency
Maximize fiscal operations Percent within budget during the report period 100% 127% 63%
Service Access
Expedite assessment completion Average number of weeks from D&E start date to D&E completion date during the report period 8 weeks 13.25 weeks 14 weeks
Expedite job placement Average number of weeks from job development start date to job placement 16 weeks 13.75 weeks 15.4 weeks
Satisfaction
Maximize individual satisfaction: Discovery/Exploration Percent of ratings of satisfied or higher during the report period 95% 86% 100%
Maximize individual satisfaction: Job Development Percent of ratings of satisfied or higher during the report period 95% 90% 100%
Maximize individual satisfaction: Training Percent of ratings of satisfied or higher during the report period 95% 93% 93%
Maximize stakeholder satisfaction Percent of stakeholder ratings of satisfied or higher during the report period 95% 92% 90%
Maximize employer satisfaction: Services Percent of employers rating services as successful or higher during the report period 95% 100% 100%
Maximize employer satisfaction: Employee Percent of employers rating consumer performance as satisfactory or higher during the report period 95% 87% 100%
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